First line, in-house technical telephone support is directly available with qualified personnel. Fully trained field engineers are also available for on-site customer support, and for urgent service or planned preventive maintenance.

See following on-site support facilities:

Project management

  • Method statements and risk assessments
  • Pre-installation inspection
  • Site management of technicians
  • Project liaison between contractors and customers
  • Management of on-site equipment and services

Pre-installation support

  • Evaluation of system design prior to installation
  • Recommendations on system design
  • Recommendations for system integration of third party equipment
  • System and site layout drawings

Preventive maintenance

  • Specially trained service technicians
  • Complete site inspection and evaluation of system integrity
  • Full system operational test
  • Detailed site visit reports
  • Comprehensive service contracts available

Corrective maintenance

  • Specially trained technicians
  • Priority for contracted customers
  • Full support from Geoquip Technical Department
  • Basic service stock available in all vehicles
  • Full service stock available at local offices to support technicians
  • Priority on repairs
  • Loan equipment available during a repair

Commissioning

  • Final inspection of system
  • Delivery of full system documentation (including Operation Manual)
  • System integrity testing
  • Calibration of detection zone
  • On-site training